Job Description
Handle the following transactions and provide services according to the laid down procedures and standard of service:
1. Cash transactions;
2. Fund transfer;
3. Customer inquiry;
4. Investment Product;
5. Cheque Collection;
6. Balance confirmation;
7. Cross Selling;
8. Internal and external reports;
9. Other assigned duties.
• Assist BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal & external customers.
• Make effort to continue improving personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand the risk associated with Products Processing and ensure that they are minimized.
• Understand the Bank’s operation risk standard underlying operating process and follow them carefully.
• Ensure timeliness of managing customer’s complaint
Key Roles & Responsibilities
Handle the following transactions and provide services according to the laid down procedures and standard of service:
1. Cash transactions;
2. Fund transfer;
3. Customer inquiry;
4. Investment Product;
5. Cheque Collection;
6. Balance confirmation;
7. Cross Selling;
8. Internal and external reports;
9. Other assigned duties.
• Assist BOM to ensure all Operational, Compliance, Control procedure and guideline are properly carried out and adhered to.
• Comply with internal policies and external regulations and ensure all internal and external report to be submitted on time.
• To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
• Build up good relationship with all internal & external customers.
• Make effort to continue improving personal product knowledge and to acquire multi-products processing skill.
• Make effort to improve personal productivity and output level. To achieve established standard.
• Understand the risk associated with Products Processing and ensure that they are minimized.
• Understand the Bank’s operation risk standard underlying operating process and follow them carefully.
• Ensure timeliness of managing customer’s complaint
Qualifications & Skills
University degree
• Relevant experience preferred in Banking industry
• Good communications skills and ability to understand customer requirements
• Good systems thinking skills and problem solving approach
• Good knowledge of banking products
• Good interpersonal and team orientation skills
• Proficient in PC applications and English
• A team player
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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